Frequently Asked Questions
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Who do I contact to resolve problems with the website, such as product access or navigation?
Please contact enquiries@thefluidpowercatalogue.com. Alternatively please call +44 (0)845 505 3040 and request customer service.
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Where can I find technical data sheets?
Technical information can be found under Product Information, when browsing and then identifying products on The Fluid Power Catalogue wesbite.
Please contact enquiries@thefluidpowercatalogue.com for further information. Alternatively please call +44 (0)845 505 3040 and request customer service.
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How do I send an order to an alternative delivery address?
On the Delivery Address page during checkout, you have the facility to Add New Address. You will be able to fill out the relevant fields and click Deliver to Address.
Please contact enquiries@thefluidpowercatalogue.com for further information. Alternatively please call +44 (0)845 505 3040 and request customer service.
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Can I collect my goods?
It is possible to collect items from one of our locations, however, you will be required to state this request and the place from which collection is required, prior to submitting the order. Our locations are as follows:
Sturdy Fluid Power Ltd, Cwmbran - Unit 24 Court Road Industrial Estate, Cwmbran, Gwent, NP44 3AS. Tel. +44 (0) 1633 838 181
Sturdy Fluid Power Ltd, Dewsbury - 9 Sharp Street, Dewsbury, West Yorkshire, WF13 1QZ. Tel. +44 (0) 1924 668 638
Three Counties Fluid Power Ltd, Pontypool - Unit E6, Usk Vale Vale Park, Pontypool, Torfaen, NP4 0JL. +44 (0) 1633 266 522
DR Hydraulic Services Ltd, Swansea - 22 Clarion Court, Clarion Close, Swansea Enterprise Park, Swansea, SA6 8RF. +44 (0) 1792 983 908
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Who do I speak to if I have a problem with my order?
Please contact enquiries@thefluidpowercatalogue.com. Alternatively please call +44 (0)845 505 3040 and request customer service.
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Am I able to amend or cancel my order once it has been submitted?
Once 'submit order' is clicked, your order is sent immediately to our distribution centre to process delivery. If you need to amend or cancel an order, please contact us as right away on +44 (0)845 505 3040, otherwise enquiries@thefluidpowercatalogue.com marking Order Amendment or Order Cancellation in the title.
Whilst we cannot guarantee that the order will be amended or cancelled, we will do everything in our power to make the change you request.
If you wish to cancel an item on back order, you must request a Cancellation Number from enquiries@thefluidpowercatalogue.com.
Credits will not be processed without reference to the Cancellation Number, provided by us. In addition, for the avoidance of doubt, non-catalogue items which are denoted with an N in the shopping basket, cannot be cancelled nor returned.
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How long following a purchase can I return faulty items?
Should any defects develop under proper use, of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship, then we will repair or replace any such defect providing the defective goods are returned to us promptly. Please see full Terms and Conditions for procedures.
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How do I register a complaint?
You are required to examine the goods carefully and where there is a matter to raise, please email enquiries@thefluidpowercatalogue.com, with respective details. Alternatively please call +44 (0)845 505 3040 and request customer service.
Any concern relating to the delivery must be notified within 3 working days of receipt. Furthermore, please view our Terms and Conditions relating to raising a complaint.
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HS commodity codes and classifications for international shipping
Where you require clarity on Harmonized System (HS) codes and classifications for international shipping, you can refer to the United Kingdom government trade tariff website, GOV.UK (trade-tariff.service.gov.uk). Alternatively, please feel welcome to contact us on enquiries@thefluidpowercatalogue.com, or call +44 (0)845 505 3040, and request customer service.