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Terms & Conditions

This website is operated by Sturdy Fluid Power Ltd. Company Registration Number, 06795050. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; Three Counties Fluid Power Ltd. Company Registration Number, 12825084. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; and DR Hydraulic Services Ltd. Company Registration Number, 12810715. Registered Office, Henstaff Court, Llantrisant Road, Cardiff, CF72 8NG, United Kingdom (collectively referred to as "The Fluid Power Catalogue companies/we/our/us").

The Fluid Power Catalogue is a brand name, and the respective domain is https://www.thefluidpowercatalogue.com/, both of which are owned by Sturdy Fluid Power Ltd., copyright © 2022 Sturdy Fluid Power Ltd. All Rights Reserved.

The Fluid Power Catalogue is the website for Sturdy Fluid Power Ltd. Company Registration Number, 06795050. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; Three Counties Fluid Power Ltd. Company Registration Number, 12825084. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; and DR Hydraulic Services Ltd. Company Registration Number, 12810715. Registered Office, Henstaff Court, Llantrisant Road, Cardiff, CF72 8NG, United Kingdom.

As a user of this Fluid Power Catalogue website (referred to as "you/your") you acknowledge that use of this website in addition to any transactions you make ("use/using") is subject to the terms and conditions set below.

GENERAL

The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a director of The Fluid Power Catalogue companies. Reference herein to goods and services, shall include all goods and services sold to you.

DRAWINGS AND SPECIFICATIONS

All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided.

PERFORMANCE

Any performance details given, are based upon our or the manufacturer’s knowledge, experience and/or understanding and are such as one would expect to obtain on test and in practice, when used under recommended conditions. We accept no liability for any failure to achieve stated performance figures unless such data has been otherwise defined in writing by a director of The Fluid Power Catalogue companies, where there has been significant variation under recommended conditions. You thereby assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.

DESPATCH

Any times quoted for despatch are from the receipt by The Fluid Power Catalogue companies, of an order, and upon receipt of cleared payments. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods it is your responsibility to collect these goods within 3 working days of the order. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.

TELEPHONE, EMAIL AND ONLINE COMMUNICATION

For your protection, and for our training and service quality purposes, telephone calls, emails and all forms of online communication may be monitored and recorded.

DAMAGE/LOSS IN TRANSIT/NON-DELIVERY/LATE DELIVERY

It is your responsibility as the customer to inspect the goods promptly on arrival. Any claims for non-delivery, loss in transit or late delivery must be made within 3 working days of the delivery date. Any claims for receipt of damaged goods must be made within 3 working days of delivery. When signing for your consignment, it is your responsibility to check that the number of parcels delivered corresponds with the number of parcels stated on the consignment note or device. If not, the respective note or device should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note or device. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note or device accordingly.

DELIVERY

If non-stock items are ordered, designated Fluid Power Catalogue company (Sturdy Fluid Power Ltd., Three Counties Fluid Power Ltd. or DR Hydraulic Services Ltd. will ship once the entire order is ready for delivery. If you would prefer to receive stock items immediately followed by back ordered items, a second carriage charge shall be applied. Availability of next day service depends on exact location of destination.

The Fluid Power Catalogue companies reserve the right to provide a different service for palletised orders and/or orders over 25 kg in weight which will take one additional working day to deliver (additional charges may be applicable). Next day deliveries will be made up until 6 pm. Product restrictions: NO liquids, NO gases, NO pressurised containers, NO flammable accelerants. Direct deliveries may incur additional carriage charges. Any times quoted for despatch are from the receipt by The Fluid Power Catalogue companies, of an order to proceed. Elapsed times of despatch are submitted without liability for delay, however occasioned, but every effort will be made to achieve them. The transportation rates and services offered by FedEx Express or any other courier company or service, may be amended, modified or discontinued by the respective carrier at any time with or without notice.

They may also vary depending upon the point of time of collection or delivery, shipment size or weight or commodity type.

The Fluid Power Catalogue companies are not responsible for paying import duties.

GUARANTEE

Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are collected as arranged by Customer Services to the following address:

Customer Service, Sturdy Fluid Power Ltd Head Office, Unit 24, Court Road Industrial Estate, Gwent, Cwmbran, NP44 3AS, United Kingdom.

All goods must be adequately packaged. Carriage will be organised through Sturdy Fluid Power Ltd. Customer MUST keep a copy of the FedEx proof of collection reference. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.

COMPLAINTS

You are specifically required to examine the goods and any query relating to the delivery must be notified within 3 working days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 3 working days of the date of invoice. No credits will be raised outside of this time period.

RETURNS AND HANDLING CHARGES

Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:

i. a request email is sent to the customer service team, on customerservice@sturdyfluidpower.co.uk detailing the order number and the reason for return;

ii. the goods are unused and are sourced from The Fluid Power Catalogue;

iii. the goods are in a resalable condition;

iv. the goods were invoiced no more than 10 working days prior to the date of the first return correspondence;

v. the returned item(s) must include the Sturdy Fluid Power Ltd. Returns Number, provided in the return request confirmation provided on email;

vi. Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included;

vii. single line/order returns of less than £25 will not be processed

Handling charges will be levied as follows: goods invoiced within 10 working days of the date of the first return correspondence, will be subject to a 20% handling charge or £25, whichever is the greater. All goods must be adequately packed and returned at your cost to:

Customer Service, Sturdy Fluid Power Ltd Head Office, Unit 24, Court Road Industrial Estate, Gwent, Cwmbran, NP44 3AS, United Kingdom.

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Unauthorised returns will not be accepted.

We are unable to accept any return of goods sourced on a customer’s behalf, which are not listed on The Fluid Power Catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.

ORDER CANCELLATION

If you wish to cancel an item on back order, you must request a Cancellation Number from the customer service team, on customerservice@sturdyfluidpower.co.uk. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in The Fluid Power Catalogue are non-cancellable and non-returnable. Stock items can only be cancelled if the order has not been processed. If the goods are shipped, handling and returns charges will apply.

LEGAL CONSTRUCTION

The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.

PRICES

All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service advised. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation. All web orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.

SPECIAL CONTRACT PRICES

When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.

GOODS SUPPLIED

All goods supplied by us to you remain the property of Sturdy Fluid Power Ltd. until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue.

DEFAULT

In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming those same goods.

PAYMENT TERMS

Payment terms must be strictly adhered too. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations, we are unable to accept cash payments equal to, or more trhan, €15,000 for any single transaction.

Sturdy Fluid Power Ltd. is a company registered in England and Wales. Registered number, 06795050. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom.

Three Counties Fluid Power Ltd. is a company registered in England and Wales, Company Registration Number, 12825084. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom.

DR Hydraulic Services Ltd. is a company registered in England and Wales. Company Registration Number, 12810715. Registered Office, Henstaff Court, Llantrisant Road, Cardiff, United Kingdom, CF72 8NG, United Kingdom.

Sturdy Fluid Power Ltd. owns full copyright in respect of this catalogue and its whole or partial reproduction without Sturdy Fluid Power Ltd. prior written consent is strictly prohibited.

Sturdy Fluid Power Ltd. owns full copyright in respect to The Fluid Power Catalogue name, all rights reserved, and furthermore owns thefluidpowercatalogue.com domain, and whole or partial reproduction of these without Sturdy Fluid Power Ltd. prior written consent is strictly prohibited.

Terms & Conditions

This website is operated by Sturdy Fluid Power Ltd. Company Registration Number, 06795050. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; Three Counties Fluid Power Ltd. Company Registration Number, 12825084. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; and DR Hydraulic Services Ltd. Company Registration Number, 12810715. Registered Office, Henstaff Court, Llantrisant Road, Cardiff, CF72 8NG, United Kingdom (collectively referred to as "The Fluid Power Catalogue companies/we/our/us").

The Fluid Power Catalogue is a brand name, and the respective domain is https://www.thefluidpowercatalogue.com/, both of which are owned by Sturdy Fluid Power Ltd., copyright © 2022 Sturdy Fluid Power Ltd. All Rights Reserved.

The Fluid Power Catalogue is the website for Sturdy Fluid Power Ltd. Company Registration Number, 06795050. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; Three Counties Fluid Power Ltd. Company Registration Number, 12825084. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom; and DR Hydraulic Services Ltd. Company Registration Number, 12810715. Registered Office, Henstaff Court, Llantrisant Road, Cardiff, CF72 8NG, United Kingdom.

As a user of this Fluid Power Catalogue website (referred to as "you/your") you acknowledge that use of this website in addition to any transactions you make ("use/using") is subject to the terms and conditions set below.

GENERAL

The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a director of The Fluid Power Catalogue companies. Reference herein to goods and services, shall include all goods and services sold to you.

DRAWINGS AND SPECIFICATIONS

All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided.

PERFORMANCE

Any performance details given, are based upon our or the manufacturer’s knowledge, experience and/or understanding and are such as one would expect to obtain on test and in practice, when used under recommended conditions. We accept no liability for any failure to achieve stated performance figures unless such data has been otherwise defined in writing by a director of The Fluid Power Catalogue companies, where there has been significant variation under recommended conditions. You thereby assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.

DESPATCH

Any times quoted for despatch are from the receipt by The Fluid Power Catalogue companies, of an order, and upon receipt of cleared payments. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods it is your responsibility to collect these goods within 3 working days of the order. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.

TELEPHONE, EMAIL AND ONLINE COMMUNICATION

For your protection, and for our training and service quality purposes, telephone calls, emails and all forms of online communication may be monitored and recorded.

DAMAGE/LOSS IN TRANSIT/NON-DELIVERY/LATE DELIVERY

It is your responsibility as the customer to inspect the goods promptly on arrival. Any claims for non-delivery, loss in transit or late delivery must be made within 3 working days of the delivery date. Any claims for receipt of damaged goods must be made within 3 working days of delivery. When signing for your consignment, it is your responsibility to check that the number of parcels delivered corresponds with the number of parcels stated on the consignment note or device. If not, the respective note or device should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note or device. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note or device accordingly.

DELIVERY

If non-stock items are ordered, designated Fluid Power Catalogue company (Sturdy Fluid Power Ltd., Three Counties Fluid Power Ltd. or DR Hydraulic Services Ltd. will ship once the entire order is ready for delivery. If you would prefer to receive stock items immediately followed by back ordered items, a second carriage charge shall be applied. Availability of next day service depends on exact location of destination.

The Fluid Power Catalogue companies reserve the right to provide a different service for palletised orders and/or orders over 25 kg in weight which will take one additional working day to deliver (additional charges may be applicable). Next day deliveries will be made up until 6 pm. Product restrictions: NO liquids, NO gases, NO pressurised containers, NO flammable accelerants. Direct deliveries may incur additional carriage charges. Any times quoted for despatch are from the receipt by The Fluid Power Catalogue companies, of an order to proceed. Elapsed times of despatch are submitted without liability for delay, however occasioned, but every effort will be made to achieve them. The transportation rates and services offered by FedEx Express or any other courier company or service, may be amended, modified or discontinued by the respective carrier at any time with or without notice.

They may also vary depending upon the point of time of collection or delivery, shipment size or weight or commodity type.

The Fluid Power Catalogue companies are not responsible for paying import duties.

GUARANTEE

Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are collected as arranged by Customer Services to the following address:

Customer Service, Sturdy Fluid Power Ltd Head Office, Unit 24, Court Road Industrial Estate, Gwent, Cwmbran, NP44 3AS, United Kingdom.

All goods must be adequately packaged. Carriage will be organised through Sturdy Fluid Power Ltd. Customer MUST keep a copy of the FedEx proof of collection reference. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.

COMPLAINTS

You are specifically required to examine the goods and any query relating to the delivery must be notified within 3 working days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 3 working days of the date of invoice. No credits will be raised outside of this time period.

RETURNS AND HANDLING CHARGES

Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:

i. a request email is sent to the customer service team, on customerservice@sturdyfluidpower.co.uk detailing the order number and the reason for return;

ii. the goods are unused and are sourced from The Fluid Power Catalogue;

iii. the goods are in a resalable condition;

iv. the goods were invoiced no more than 10 working days prior to the date of the first return correspondence;

v. the returned item(s) must include the Sturdy Fluid Power Ltd. Returns Number, provided in the return request confirmation provided on email;

vi. Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included;

vii. single line/order returns of less than £25 will not be processed

Handling charges will be levied as follows: goods invoiced within 10 working days of the date of the first return correspondence, will be subject to a 20% handling charge or £25, whichever is the greater. All goods must be adequately packed and returned at your cost to:

Customer Service, Sturdy Fluid Power Ltd Head Office, Unit 24, Court Road Industrial Estate, Gwent, Cwmbran, NP44 3AS, United Kingdom.

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Unauthorised returns will not be accepted.

We are unable to accept any return of goods sourced on a customer’s behalf, which are not listed on The Fluid Power Catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.

ORDER CANCELLATION

If you wish to cancel an item on back order, you must request a Cancellation Number from the customer service team, on customerservice@sturdyfluidpower.co.uk. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in The Fluid Power Catalogue are non-cancellable and non-returnable. Stock items can only be cancelled if the order has not been processed. If the goods are shipped, handling and returns charges will apply.

LEGAL CONSTRUCTION

The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.

PRICES

All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service advised. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation. All web orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.

SPECIAL CONTRACT PRICES

When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.

GOODS SUPPLIED

All goods supplied by us to you remain the property of Sturdy Fluid Power Ltd. until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue.

DEFAULT

In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming those same goods.

PAYMENT TERMS

Payment terms must be strictly adhered too. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations, we are unable to accept cash payments equal to, or more trhan, €15,000 for any single transaction.

Sturdy Fluid Power Ltd. is a company registered in England and Wales. Registered number, 06795050. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom.

Three Counties Fluid Power Ltd. is a company registered in England and Wales, Company Registration Number, 12825084. Registered Office, Linden House, Monk Street, Abergavenny, Monmouthshire, NP7 5NF, United Kingdom.

DR Hydraulic Services Ltd. is a company registered in England and Wales. Company Registration Number, 12810715. Registered Office, Henstaff Court, Llantrisant Road, Cardiff, United Kingdom, CF72 8NG, United Kingdom.

Sturdy Fluid Power Ltd. owns full copyright in respect of this catalogue and its whole or partial reproduction without Sturdy Fluid Power Ltd. prior written consent is strictly prohibited.

Sturdy Fluid Power Ltd. owns full copyright in respect to The Fluid Power Catalogue name, all rights reserved, and furthermore owns thefluidpowercatalogue.com domain, and whole or partial reproduction of these without Sturdy Fluid Power Ltd. prior written consent is strictly prohibited.